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Why Shop with Eclyvion?

  • 30-day money-back guarantee
  • Eco-friendly packaging
  • Premium quality products

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Frequently Asked Questions About Checkout

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, and American Express. We also support PayPal, Apple Pay, and Google Pay for secure and convenient transactions. All payments are processed through industry-leading encrypted gateways to ensure your financial information remains completely safe.

How long does shipping take?

Standard UK shipping typically takes 3-5 business days. Express shipping is available for 1-2 business day delivery. International shipping times vary by destination but generally range from 7-14 business days. You'll receive a tracking number via email once your order ships so you can monitor its progress in real-time.

Is there a minimum order value?

There is no minimum order value. You can purchase a single item or multiple products. However, we offer free shipping on orders over £50, which provides excellent value. For orders under £50, standard shipping is typically £3.99, and express options are available at competitive rates.

Can I modify my order after checkout?

If you need to modify your order, please contact us immediately at [email protected] or call +44 20 7946 0958. If your order hasn't shipped yet, we can often make changes. Our team works during business hours Monday-Friday 9:00-18:00 and Saturday 10:00-16:00 to assist you promptly.

What is your return policy?

We offer a 30-day money-back guarantee on all products. If you're not completely satisfied with your purchase, simply return the item in its original condition within 30 days for a full refund. Return shipping is free for defective items. We want you to shop with confidence knowing your satisfaction is guaranteed.

How do I apply a discount or coupon code?

Coupon codes can be applied in your cart before proceeding to checkout. Click the "Apply Coupon Code" button in the order summary section, enter your code, and click validate. The discount will be automatically calculated and applied to your total. If you have a coupon code but need assistance, our customer service team is happy to help.

Secure Checkout Process

1

Review Cart

Review all items, quantities, and prices in your shopping cart before proceeding.

2

Enter Details

Provide your shipping and billing information securely on our encrypted checkout page.

3

Choose Payment

Select your preferred payment method from our secure payment gateway options.

4

Confirmation

Receive instant order confirmation and tracking information via email.

Why Our Checkout is Secure

🔒 SSL Encryption

All data transmitted during checkout is encrypted using industry-standard SSL technology. Your personal and payment information is protected with the same security protocols used by major financial institutions worldwide.

PCI Compliance

We maintain full PCI DSS compliance, meeting the highest standards for payment card security. Your card details are never stored on our servers, ensuring maximum protection.

🛡️ Fraud Protection

Our advanced fraud detection systems monitor every transaction to identify and prevent unauthorized activity. We use machine learning algorithms to protect your account and ensure safe shopping.

📱 Mobile Security

Our mobile checkout is optimized for security on all devices. Use Apple Pay or Google Pay for additional biometric authentication on smartphones and tablets.

Need Help?

📧

Email Support

Have questions? Send us an email and we'll respond within 24 hours.

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📞

Phone Support

Mon-Fri: 9:00-18:00

Sat: 10:00-16:00

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FAQ & Resources

Browse our comprehensive FAQ section for instant answers.

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