Privacy Policy

At Eclyvion, we are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We collect information about you in various ways to provide you with the best possible service and shopping experience. The types of information we gather include:

Personal Information You Provide

When you create an account, make a purchase, or contact us, we collect personal information such as:

• Your full name and email address
• Billing and shipping addresses
• Phone number for order updates and customer service
• Payment information (processed securely through third-party payment processors)
• Account login credentials and password
• Communication preferences and marketing opt-ins
• Feedback, reviews, and testimonials you provide

Information Collected Automatically

When you browse our website, certain information is automatically collected through cookies, web beacons, and similar technologies:

• IP address and device identifiers
• Browser type, operating system, and device type
• Pages visited, time spent on each page, and navigation patterns
• Referring website and search terms used to find us
• Clickstream data showing how you interact with our site
• Approximate geographic location based on IP address

2. How We Use Your Information

Eclyvion uses the information collected for various legitimate business purposes, all designed to enhance your experience and provide quality service:

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following limited circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our website and conducting our business, including payment processors, shipping companies, email service providers, analytics platforms, and customer support tools. These providers are contractually obligated to use your information only for the purposes we specify and to maintain the confidentiality of your data.

Business Transfers

If Eclyvion is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

Legal Requirements

We may disclose your information when required by law, such as in response to subpoenas, court orders, or other legal processes. We may also share information when we believe in good faith that disclosure is necessary to protect our rights, your safety, the safety of others, or to investigate fraud or security issues.

Aggregated and De-Identified Data

We may share aggregated, anonymized data that cannot identify you with third parties for research, marketing, analytics, and other purposes. This information does not contain any personally identifiable information and cannot be used to identify individual users.

4. Data Security and Protection

Eclyvion implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) technology, indicated by the padlock icon in your browser.
• Secure Payment Processing: We do not store complete credit card information on our servers. Payment processing is handled by PCI-DSS compliant third-party processors.
• Access Controls: We limit access to your personal information to employees, contractors, and service providers who need to know that information to provide services to you.
• Regular Security Audits: We conduct periodic security assessments and updates to identify and address potential vulnerabilities.
• Secure Passwords: We encourage you to create strong, unique passwords and never share them with anyone. We store passwords using secure hashing methods.
• Data Retention: We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
• Incident Response: In the event of a data breach, we will notify affected users promptly and take appropriate remedial actions.

While we strive to protect your information using reasonable security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.

5. Your Rights and Choices

We believe you should have control over your personal information. Depending on your location and applicable laws, you may have the following rights:

To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within the timeframe required by applicable law, typically within 30 days.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and understand how you use our site. Here's what you need to know:

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas. The website cannot function without these cookies.
• Performance Cookies: These cookies collect information about how visitors use our website, including which pages are visited most often and whether users receive error messages. This information helps us improve site performance.
• Functional Cookies: These cookies remember your choices and preferences, such as language settings, login information, and items in your shopping cart, to provide a personalized experience.
• Marketing Cookies: These cookies track your browsing habits to display targeted advertisements on our site and other websites. They help us understand your interests and deliver relevant promotions.
• Analytics Cookies: We use Google Analytics and similar tools to understand user behavior and website performance. These cookies help us measure traffic patterns and user engagement.

Managing Your Cookie Preferences

You can control cookies through your browser settings. Most browsers have options to refuse cookies or alert you when cookies are being sent. You can also delete cookies from your device at any time. For more information, visit aboutcookies.org or allaboutcookies.org.

Please note that disabling certain cookies may affect your ability to use some features of our website. For detailed information about our cookie usage, please review our Cookie Policy.

7. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, and external services that are not operated by Eclyvion. This Privacy Policy applies only to information collected through our website. We are not responsible for the privacy practices of third-party websites or services.

When you click on a link to a third-party website or service, we encourage you to review their privacy policy before providing any personal information. We have no control over how third parties collect, use, or protect your information.

Social Media Integration

If you choose to link your Eclyvion account with social media platforms or use social login features, those platforms may collect information about your account and share certain data with us. Please review the privacy policies of the social media platforms you use for more information about their data practices.

8. Children's Privacy

Eclyvion's website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13 without parental consent, we will take steps to delete such information and terminate the child's account.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected].

For users between 13 and 18 years old, we provide enhanced privacy protections and encourage parental involvement in their online activities. Parents may request information about their child's account or request deletion of their child's information.

9. International Data Transfers

Eclyvion operates internationally, and your personal information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country.

By providing your information to us, you consent to the transfer of your information to countries outside your country of residence, which may not have the same data protection laws. We implement appropriate safeguards, such as standard contractual clauses and data processing agreements, to protect your information during international transfers.

If you have concerns about international data transfers, please contact us at [email protected] to discuss available options.

10. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. Under the CCPA, you have the right to:

• Know what personal information is collected, used, shared, or sold
• Delete personal information collected from you, subject to certain exceptions
• Opt-out of the sale or sharing of your personal information
• Non-discrimination for exercising your CCPA rights
• Correct inaccurate personal information

To exercise these rights, please submit a verifiable consumer request by contacting us at [email protected] or calling +44 20 7946 0958. We will verify your identity and respond to your request within 45 days.

11. European Privacy Rights (GDPR)

If you are located in the European Union or European Economic Area, you have rights under the General Data Protection Regulation (GDPR). These rights include:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure (right to be forgotten)
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making and profiling

We process your personal information based on your consent, the performance of a contract, compliance with legal obligations, protection of vital interests, performance of tasks in the public interest, or legitimate interests. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

If you have concerns about how we handle your personal information under GDPR, you have the right to lodge a complaint with your local data protection authority. To exercise your GDPR rights, please contact us at [email protected].

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please don't hesitate to contact us. We are committed to addressing your concerns and working with you to resolve any privacy-related issues.

13. Policy Updates and Changes

Eclyvion may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date at the bottom of this page.

Your continued use of our website following the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

If we make significant changes that materially affect how we use your personal information, we will provide additional notice, such as sending you an email notification or displaying a prominent notice on our website.

14. Related Policies

In addition to this Privacy Policy, please review our other important policies that govern your use of our website and services: