Frequently Asked Questions

We offer multiple shipping options to suit your needs. Our standard UK delivery typically arrives within 3-5 business days, making it perfect for most customers. For those who need their products faster, we provide express delivery within 1-2 business days. All shipments are fully tracked, and you'll receive a tracking number via email so you can monitor your order every step of the way. We use reliable, insured shipping partners to ensure your Eclyvion products arrive safely and in perfect condition. Orders are dispatched from our warehouse Monday to Friday, with weekend orders processed the following Monday.

Absolutely. All Eclyvion products are formulated with plant-based, natural ingredients specifically chosen to support a healthy lifestyle. Our ingredients are carefully sourced from sustainable suppliers and undergo rigorous quality testing. Each product is designed for daily use as part of your wellness routine. We use no artificial additives, harsh chemicals, or synthetic fillers. Our formulations are gentle yet effective, making them suitable for regular consumption. However, if you have specific allergies or sensitivities, we recommend reviewing the full ingredient list on each product page or contacting our team at [email protected] for personalized guidance.

We want you to be completely satisfied with your purchase. Our return policy allows you to return unused, unopened items within 30 days of purchase for a full refund. Items must be in their original packaging with all seals intact. Once we receive and inspect your return, refunds are processed within 5-7 business days back to your original payment method. For opened or used items, we're happy to discuss options on a case-by-case basis—please contact us at [email protected]. Shipping costs for returns are the customer's responsibility, unless the return is due to a product defect or error on our part.

Our Eclyvion product range is carefully designed to complement and support your wellness journey through natural nourishment. Our Men's Energy Vitamin Complex provides essential nutrients to support energy and vitality throughout the day. Our Women's Collagen Hydrating Cream works to nourish and hydrate skin from the outside, while our collagen supplements support skin health from within. The Women's Anti-Aging Face Cream combines natural botanicals to help maintain youthful-looking skin. Our Men's Vitality Support formula includes plant-based ingredients traditionally associated with male wellness. Each product is formulated to work in harmony with a balanced diet, regular exercise, adequate sleep, and stress management as part of a comprehensive healthy lifestyle approach.

We accept a wide range of payment methods to make your shopping experience convenient and secure. You can pay with all major credit cards including Visa, Mastercard, and American Express. We also accept PayPal for those who prefer this payment option. All transactions are processed through secure, encrypted payment gateways to protect your financial information. We do not store credit card details on our servers—all payment processing is handled by trusted third-party payment providers. If you have any concerns about payment security or need to discuss alternative payment arrangements, please contact our team at [email protected].

Sustainability is at the heart of Eclyvion's mission. We're committed to sourcing all our ingredients from suppliers who practice ethical and sustainable farming methods. Our packaging is designed with the environment in mind—we use recyclable materials and minimalist packaging to reduce waste. We actively work to reduce our carbon footprint throughout our supply chain, from ingredient sourcing to product delivery. Our bottles and containers are made from recyclable materials, and we encourage customers to recycle their packaging after use. We're continuously exploring ways to improve our environmental practices, including investigating plant-based packaging alternatives and carbon-neutral shipping options. By choosing Eclyvion, you're supporting a company that cares about both your health and the health of our planet.

Tracking your order is easy and transparent. Once your order has been dispatched, you'll receive an email confirmation with a unique tracking number and a link to monitor your shipment in real-time. You can use this tracking number on our shipping partner's website to see exactly where your package is at any moment. The email will also include an estimated delivery date based on the shipping method you selected. You can access your order history and tracking information anytime by logging into your account on our website. If your order hasn't arrived within the estimated timeframe, or if you have any concerns about your shipment, please contact us at [email protected] or call us at +44 20 7946 0958.

We take allergen concerns very seriously. All our products are clearly labeled with complete ingredient lists and allergen information. Most of our formulations are free from common allergens such as nuts, shellfish, and soy. However, some products may contain or be processed in facilities that handle gluten or other allergens. We strongly recommend reviewing the detailed allergen information on each product page before purchase. If you have specific allergies or dietary restrictions, please contact our customer service team at [email protected] or call +44 20 7946 0958 during business hours (Mon-Fri: 9:00-18:00, Sat: 10:00-16:00). Our team can provide detailed information about specific products and help you find options that suit your needs.

Our eco-packaging initiative reflects our commitment to environmental responsibility. Every Eclyvion product is packaged using recyclable materials, and we've eliminated unnecessary plastic where possible. Our bottles are made from recycled glass or recyclable plastic, and all packaging materials are sourced from suppliers who meet strict environmental standards. We use minimal ink and water-based printing for our labels to reduce chemical waste. Our shipping boxes are made from recycled cardboard and are themselves fully recyclable. We've also implemented a packaging reduction program to minimize the amount of material used while still ensuring your products arrive safely. We encourage all customers to recycle their packaging after use and are exploring innovative solutions like compostable packaging for future product lines. For more details about our sustainability efforts, please visit our About Us page.

We stand behind the quality of all Eclyvion products. If you receive a damaged or defective item, please contact us immediately with photos of the damage. Email us at [email protected] or call +44 20 7946 0958 with your order number and details of the issue. We'll arrange a replacement or full refund at no cost to you, including return shipping. We typically replace damaged items within 5-7 business days of receiving your report. Please don't use a damaged product if there's any concern about its safety or integrity. Our customer service team is here to make this process as smooth as possible and ensure you receive a product you're completely satisfied with.